Why customer service is so important to us
We are here to support our community. Today’s article is how we feel customer service is an integral part of what Omninela is about. It is a lot more than just a part or a division inside of the business.
For what we do we're here to add value to assist and to empower every single person. For our brand specifically we're not just a company who's there for the products or the service.
We're there for the customers. We understand that our customers aren't just customers. They're patients and being in our current position in the industry this enables us to bring value to you as a customer and add value to your everyday life. This could be a result of many factors; it could be you are buying one of our items to assistance with your daily routine or you need added value from us.
That is the reason why we've created the structures in place to make sure that we are educating you on the site with the correct information that you need to make an informed decision and that's where we pride in ourselves to make sure we do so.
Providing content that is educational on the site, we then have our flows that you'll get via Email or SMS to make sure that from checkout to your door, you're having a process flow of all the tracking, all the information, product updates, so you can always be informed of what you are getting when you buy from Omninela.
As the third added service, we just make sure that, you can give us a call. We may be a full online store but there's people behind the product. There are people behind the company, and we are here to support our community.
We are just a call away and we're here to support you. We are supporting on every level that we can as an online store and being transparent in things that may have been blocked off and being cold-hearted on an e-commerce site but we're here to make sure there are humans behind the technology.
PS: If you want to join our community SHOP ONLINE: Go here.