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Medical Aid Scheme Members

How do I claim off medical aid?
  • Purchase our products available with a NAPPI CODE via our website ( as per normal.
  • An 'order confirmation' email will be sent to you once the item is purchased.
  • Reply via email to the 'Order Confirmation' email that you have received, with the following details:
    • Your Medical Aid Scheme

    • Your Membership Number

    • Your ID Number

    • Illness / Reason to purchasing this device (Ideally a Doctor's Certificate with an ICD-10 Code pertaining to your ailment)

  • The above details will be filled in on a Tax Invoice and sent to you which you can submit to your medical aid for a reimbursement (subject to your plan and what the medical aid will cover).
  • Submit the Tax Invoice to your medical aid within 1 month of purchase.
Which medical aids are you registered with?
  • We are affiliated with all of the Medical Aid Scheme providers that are registered with the Council for Medical Schemes in South Africa. 76 medical schemes in total

Your medical aid provider will reimburse you for the amount of funds you have available.

  • We do not claim directly from the medical aid on your behalf.
How do I know when medical aid have paid me?
  • Your medical aid provider will email you letting you know how much they have paid you back for your claim, 3-7 working days, after you have submitted a claim.
What does NAPPI stand for?
  • National Pharmaceutical Product Index (NAPPI CODE)
What does this NAPPI code mean?
  • The NAPPI code is a unique coding system (identifier) for medicines, surgical or consumable products and medical procedures which allows you the consumer to claim a rebate / refund from your medical aid.
  • MediKredit has, over the years, undertaken the task to facilitate the adoption of NAPPI (National Pharmaceutical Product Interface) as a national electronic standard on behalf of the South African healthcare industry.
  • Enables you to apply for reimbursement from a medical aid scheme but is not a guarantee of reimbursement.
What does this mean for you?
  • It means that your medical aid might reimburse your purchase. The reimbursement will come out of your medical savings plan.
  • Please contact your medical aid scheme and submit the NAPPI code provided.
  • We would like to emphasise that the reimbursement of your purchase is dependent on your medical aid provider’s terms.